Terms of service
You'll find these words used throughout these terms of service, and they are used with the following intended definitions:
By becoming a Member you acknowledge that you’ve read, accepted, and agree to be bound by these terms of service, as of the date you purchase or are gifted the Attorney Support Service.
In the event of any conflict between these terms and any other published policies (such as our general Terms of Service, Privacy Policy, or Satisfaction Guarantee), these terms shall prevail. All other published policies shall continue to apply concurrently.
Your Membership in the Attorney Support Service is contingent upon your acceptance of these Terms. Better Off reserves the sole discretion to approve or deny any application for membership based on factors including, but not limited to, state residency, age, or usage of Better Off products.
Your Membership is deemed to commence upon either your first consultation with a Support Attorney or payment of the applicable fee for the Attorney Support Service.
Your Membership will remain active for one year from the payment date. If you receive a Membership without payment, it will be considered an unpaid Membership and will terminate at the first to occur of either the conclusion of your consultation with a Support Attorney or one year from the date your Membership begins.
Membership is intended for either one person with an individual Estate Planning Service plan and documents for a single individual, or a partnered or married couple with a couples’ Estate Planning Service Account and documents for both individuals. Membership benefits do not extend to dependents. Membership rights are non-transferable and subject to termination if eligibility criteria are no longer met or at Better Off’s sole discretion.
The Attorney Support Service offers Members access to:
Each Support Attorney is solely responsible for the legal advice rendered, and Better Off makes no representations or warranties regarding such advice.
Members may receive the following services from the Attorney Support Service, as further detailed in the Representation Agreement between the Member and a Support Attorney:
The Attorney Support Service expressly excludes:
To access the Attorney Support Service’s benefits, Members must schedule a consultation through their Better Off account. Following the appointment booking, you will receive a Representation Agreement from the selected Support Attorney, which must be signed to confirm your consultation. All consultations and any subsequent communications are contingent upon the completion of required conflict checks and execution of the Representation Agreement.
Better Off will provide the Support Attorney with your contact details, and any pertinent information you have supplied regarding your legal concerns, to facilitate the necessary conflict checks and consultation preparation.
Where available, written consultations via email may be offered instead of telephone calls. Such written communications remain subject to the completion of conflict checks and the signing of all required agreements.
By participating in the Attorney Support Service, you consent to Better Off sharing your personal and account information, as well as any documents created through the Estate Planning Service, with a Support Attorney and associated third parties, solely for the purpose of providing Attorney Support Service benefits.
Better Off may institute, amend, or remove procedures related to the Attorney Support Service (including scheduling and intake processes) at its discretion, with or without notice. Should any material reduction in Attorney Support Service benefits occur, you may cancel your Membership. No modifications to these Terms shall be valid unless approved in writing by an executive representative of Better Off.
Members are accountable for all actions taken through the Attorney Support Service, including any fraudulent or unauthorized use. You agree to promptly notify Better Off of any suspected security breaches or misuse.
You are responsible for ensuring that all information provided to Better Off or a Support Attorney is accurate and complete. You will be liable for any costs or consequences arising from inaccuracies or omissions.
These Terms are entered into by you as an individual. The Attorney Support Service is not available to corporations, partnerships, or other legal entities.
The Attorney Support Service is not intended to function as an insurance contract. Better Off is not an insurer and does not guarantee legal representation in every scenario. Any compensation arrangements between Support Attorneys and Better Off are separate from these Terms, and Better Off does not reimburse attorney fees or expenses.
You may cancel your Membership by providing written notice to Better Off within seven days of receiving these Terms and before any consultation occurs. Cancellations within this period will result in a refund. However, once any consultation has been conducted, or after seven days from payment, refunds will not be available except in circumstances where Better Off is unable to provide the Attorney Support Service’s benefits due to limitations (such as conflicts preventing an attorney’s engagement).
Any dispute, claim, or controversy arising out of or relating to these Terms shall be resolved by binding arbitration as specified in Better Off’s general Terms of Service. Disputes with Support Attorneys may be governed by separate dispute resolution provisions outlined in the respective Representation Agreement.
Support Attorneys are independent practitioners and are not employees or agents of Better Off. They retain full discretion in rendering legal advice and may decline representation at their sole discretion.
You may engage an independent attorney at your own expense. Services provided by any unaffiliated counsel are not covered under this Attorney Support Service, and Better Off has no financial obligation regarding such services.
Any U.S. federal tax advice provided by Better Off or a Support Attorney is not intended to be used for the purpose of avoiding IRS penalties under the Internal Revenue Code, and is not to be construed as a recommendation for any tax-related strategy to any other party.
Updated March 10, 2024